Privacy Policy
Last Updated: June 2026
EU Withdrawal Pro ("the App", "we", "our", or "us") respects your privacy and is committed to protecting the information collected through the use of our Shopify application.
This Privacy Policy explains what information we collect, how we use it, and the choices available to merchants and customers who interact with the App.
1. Information We Collect
To provide withdrawal management services, the App may collect and process the following information:
Merchant Information
When a merchant installs the App, we may collect:
Shopify store name
Store domain
Store owner contact information
Shopify account identifiers
App configuration settings
Subscription and billing information provided by Shopify
Customer Information
When a customer submits a withdrawal request through a merchant's store, the App may process:
Name
Email address
Order number
Withdrawal request details
Submitted comments or notes
Request timestamps
Verification information
Technical Information
We may automatically collect:
IP addresses
Browser type
Device information
Usage analytics
Error logs
App activity records
2. How We Use Information
We use collected information solely for the operation and improvement of the App, including:
Processing withdrawal requests
Verifying customer submissions
Sending withdrawal confirmation emails
Maintaining audit logs and request history
Generating compliance documentation
Providing merchant support
Improving App functionality and security
Preventing fraud and unauthorized access
3. Data Storage and Security
We implement appropriate technical and organizational security measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
These measures may include:
Secure encrypted connections (HTTPS/TLS)
Restricted access controls
Secure cloud infrastructure
Regular monitoring and security reviews
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
4. Data Retention
We retain information only for as long as necessary to:
Provide App functionality
Maintain withdrawal records
Comply with legal obligations
Resolve disputes
Enforce agreements
Merchants may request deletion of their data by contacting us.
5. Sharing of Information
We do not sell customer or merchant data.
Information may be shared only:
With Shopify as required for App functionality
With service providers that assist in operating the App
When required by law or legal process
To protect our rights, security, or property
All service providers are required to maintain appropriate confidentiality and security standards.
6. GDPR Compliance
For merchants and customers located in the European Economic Area (EEA), we process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Where applicable, individuals may have rights to:
Access their personal data
Correct inaccurate information
Request deletion of personal data
Restrict processing
Object to processing
Request data portability
Requests may be submitted using the contact information below.
7. Customer Data Processed on Behalf of Merchants
EU Withdrawal Pro acts as a data processor for customer information submitted through withdrawal forms.
The merchant remains the data controller responsible for determining how customer information is collected and used.
8. Third-Party Services
The App may utilize trusted third-party services for:
Cloud hosting
Email delivery
Analytics
Error monitoring
Infrastructure security
These providers process information only as necessary to provide their services.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised "Last Updated" date.
Continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.
10. Contact Information
If you have any questions regarding this Privacy Policy or the handling of personal information, please contact us:
EU Withdrawal Pro Email: hello@euwithdrawal.com
We will respond to privacy-related inquiries as soon as reasonably possible.
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